Kindness often takes a backseat in the workplace, as organisations succumb to the pressure of achieving financial success. In this competitive and cutthroat work culture, a staggering 98 percent of employees report experiencing uncivil behaviour at work.
With the COVID-19 pandemic taking a toll on the mental health of staff around the globe, radiating kindness is more important than ever. For those of us who are reluctant about returning to the office, those who are desperate to go back and everyone in between, a safe, energetic, and trusting working culture is important to be productive.
Here are some ways to prioritise kindness at work:
Mind Your Manners
Saying “thank you” and “please” go a long way. We all know that these expressions top the list of good manners. Yet, for many they are a mere nicety.
In fact, most of us have unfortunately experienced a boss who doesn’t seem to give much importance to communicating with kindness.
Remember a team will mirror its leader, so if you want respectful behaviour from your people, you must first exhibit it yourself and walk the talk. People who don’t bother with common courtesy and make demands without such etiquette can impair relationships and cause resentment between one another.
In addition to that, challenge yourself to recognise a team member every week. You’ll see how these small gestures spark positive energy in working relationships.
Don’t Abuse the Hierarchy
People reach a senior-level role because of their skill and performance; as a result, they surely earn the right to have their authority respected. However, when they abuse their power, it needs to be addressed.
Verbally abusing, playing the blame game or belittling your coworkers are inexcusable offenses. Just because you are good at your job doesn’t mean you get the license to be a bad human being. Even the smallest incivilities can foster a culture of disrespect.
Make Everyone Feel Visible
Working from home is a real complex issue; even the most basic tasks and functions can suddenly turn complicated. Simple things like being able to speak freely or finding a quiet place to work can be a real challenge. Amidst these conditions, workers might feel they aren’t being seen or that their work is getting overlooked.
Think of small ways you can strengthen your relationship with your employees. Make sure you engage with all members of your workforce. This could be as simple as discovering that Pam likes hiking or that Jim plays the clarinet. Also, acknowledge and review your team members’ tasks, so they know that their work has been seen and appreciated and is adding value to the company.
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Paul Keijzer is the CEO and Founder of Engage Consulting and the co-Founder of The Talent Games, which aims to transform HR by digitising talent processes and creating more engaging and productive workplaces through gamification and mobile technology. As a global HR and Leadership Management expert, Paul knows how to combine business insights with people insights to transform organisations and put them on the path to growth.