Let me justify myself first! After many attempts at trying to collect, a client had still not paid an outstanding invoice (now passing the 90-day mark from the original due date). The company’s admin officer had promised to send us the cheque by a certain date and when we called on that promised date, she asked us to send over the invoice again (for the 4th time!). This was stressful and unnecessary and I knew I had to step in to get the ball rolling, so only when I threatened to explain her inability to deliver on her commitments to the regional president, was the matter resolved. The cheque was then delivered within 24 hours.
I hate it when people do this and I felt very guilty that I had just done the same. I felt bad for the person whom I ‘bulldozed’. I have come to realize that sometimes we have to press down hard on people to get the job done. On the other hand, why can’t people just do their job without being threatened? How come you can get things done when you throw around big names?. What is it in our culture that we are motivated by fear and not by desire…?
Have you done this? Used names and influences to get things done? Would love to hear your stories!
– Paul Keijzer