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Welcome to HARDtalk

Welcome to HARDtalk

I bet you all have a tough question you want to ask your boss. Something that will help explain why he or she is doing what they are doing and the reason behind their thinking. I would like to increase the stakes and say that the same question is on the lips of many of your colleagues. Often these questions lead to frantic water … Continued

What Women Want … At Work

What Women Want … At Work

There has been a lot of talk in the past about how to motivate ones employee to perform better and whether the motivational factors for women are different from those for men. The number of women being added to the workforce in Pakistan has increased considerably, enough to ask – how many of us actually … Continued

Ladies and Gentlemen Serving Ladies and Gentlemen

Ladies and Gentlemen Serving Ladies and Gentlemen

Last week I had the pleasure of staying a couple of nights at The Ritz-Carlton in Shenzhen, China. It was a fantastic experience, made memorable by the tremendous service of The Ritz-Carlton team. Here are just two examples from my stay, which made me think, “Now That Is Great Service” Heading to my room, I … Continued

Why Don’t I Praise People Enough?

Why Don’t I Praise People Enough?

I had a funny realization recently. I have no problem heaping praise on my two-year-old son – every time he utters a new word, finishes his food or kicks the ball I am clapping, cheering and hugging him till he tells me in this funny two-year-old voice; ‘stop it papa’. So if I do it so … Continued

Your To Don’t List For 2013: How Not To Engage Talent

Your To Don’t List For 2013: How Not To Engage Talent

The beginning of the year is always about ones New Years resolutions and what you want to accomplish in the upcoming year. Recently I read an article in the New York Times that suggested; instead of making your “To Do” list, make a “To Don’t” list. I thought that was a brilliant idea, as you … Continued

The Good, Bad and Ugly

The Good, Bad and Ugly

The end of the year is always a moment to reflect back on how the past year has been. Here is my 2012 list of Good, Bad and Ugly: The Good: I had a stellar year with my business growing more than 100%, my hours in the air up by 25% and I quadrupled the number of countries I visited … Continued

What Would You Do Today, If The World Ends Tomorrow?

What Would You Do Today, If The World Ends Tomorrow?

With bemusement I am following the news reports about the doomsayers claiming that according to an ancient Mayan calendar the world is coming to an end tomorrow, December 21st 2012. The theory started with claims that Nibiru; a supposed planet discovered by the Sumerians … Continued

Breach of Trust

Breach of Trust

I am soon celebrating my 6th anniversary of running a business in Pakistan. Before I started on this journey, one of the main professional worries I had was whether clients would actually pay for services. Till now, my worry had proven to be completely misguided. In all these years I have not … Continued

Who Did You Learn Most From?

Who Did You Learn Most From?

I have a question for all of you: can you name the person from whom, throughout your professional life, you have learned the most from…? Don’t read further until you have answered this question and got the name of that person in mind. I have got a couple: John Stevens: who taught me how … Continued

Engage Consulting Article 8

Engage Consulting Article 8

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Dhaka: Stepping Into The Future

Dhaka: Stepping Into The Future

I had a great time this week with the HR team of Grameenphone, Bangladesh’s largest telecom operator and most preferred employer for the last three years, in helping them on their journey to implement their new HR operating framework. Dhaka is really an amazing city. Depending … Continued

Does Your Team Have A Clear Line of Sight?

Does Your Team Have A Clear Line of Sight?

It’s that time of year again. When sales teams are making that dash to the finish line to make sure they get that last sale in, HR is driving you mad with the timelines for the performance evaluations and of course, the finance team is bugging you to get the budget numbers in for next … Continued